Find quick answers to the questions we hear most from retailers, from lead times and customization options to materials, shipping, and installation. Our FAQ is designed to give you clarity and confidence as you plan your next project with Alco Designs.
It really depends on the size and scope of your order. Smaller orders can move quickly, while larger custom projects take a bit more time. Reach out to us and we’ll give you a clear timeline.
Yes, we stand behind the quality of our work. Warranty details vary by product, and we’ll be happy to walk you through the specifics.
We ship from multiple locations, including our facilities in Gardena and Houston, as well as our trusted partners in China and Vietnam.
Custom items are made just for you, so we aren’t able to accept returns on those. If a product arrives damaged, we’ll gladly send a replacement at no cost. We don’t issue refunds, but once an item is returned, we’ll re-ship the same product.
The best ways are through our website, our catalog, and our email updates. You can also reach out anytime — we love sharing what’s new and exciting.
Let us know right away! We’ll take care of it and send you a replacement of the same item free of charge.
Absolutely. We recycle all of our plastics, create bins from reclaimed wood (repurposed pallets turned into beautiful displays), and focus on using sustainable, repurposed materials wherever possible.
Our lead times vary by product type and order volume. Standard production for wood and plastic fixtures usually takes several weeks. Please contact us with your specific project details, and we’ll provide an accurate timeline.
When production is finished, most orders ship within a few business days, depending on carrier scheduling and logistics. We’ll provide you with shipping updates and tracking information as soon as your order is on its way.
Minimum order requirements depend on the product and production method. Some items may require larger quantities to manufacture, while others are available in smaller runs. Please reach out to our team for specific details — we’ll work with you to find the best option for your needs.
We accept payment by check, ACH, and credit card. Please note that credit card payments are subject to a standard processing fee.
Our website showcases our full product range, but some items are available only in bulk quantities or may be discontinued. If a product has special order requirements, you’ll see a note in the description. We recommend contacting our team to confirm availability before placing your order.
Items marked “NEW” highlight recent additions to our product line. In some cases, they may have longer lead times or special order requirements. Contact us to confirm current availability and order details.
If an item arrives damaged, contact us right away. We’ll arrange for a replacement shipment at no additional cost to you.
Yes! All of our products are backed by a warranty that covers defects in materials and workmanship. Warranty details may vary by product — please ask us about specifics for your order.
Yes. We recycle all plastic, offer reclaimed wood bins, and repurpose materials whenever possible. Sustainability is a priority in our manufacturing process.
Check our website for updates, download our catalog, or subscribe to our email newsletter. You can also follow us on LinkedIn and Instagram to see our latest projects and innovations.
Still have questions? Weโre always here to help. Contact our team and weโll be glad to assist.